Consumer Portal
Zimako’s Consumer Portal is a state-of-the-art customer relationship management system that offers a single point of access to relevant company information and self-service options.
In today’s connected world, customer portals are becoming more of a requirement than a nice-to-have feature for many organisations and customers are becoming more and more receptive to modern technologies and new ways of engaging with the relevant stakeholders.
Zimako’s Consumer Portal was designed to serve as a digital customer relationship management portal which enables customers to access their municipal services anytime, any day and 365 days without any disruptions.
Some of the services available through the
Consumer Portal include but not limited to:
- Make a secure payment online or arrange a payment plan if unable to settle the account
- Submit actual meter readings
- Online query management
- Submit billing queries and
- Service disruption alert
Some of the benefits of the Consumer Portal can be summarised as follows:
- Improved service levels
- Cost reduction for municipalities
- Reliable, guaranteed delivery of all statements with notification and reminders
- Improves billing accuracy
- Faster query resolution
- Savings on postage & printing costs
